Terms of Service

1. How do I return or exchange an order?

Please locate the order that needs to be returned or exchanged and request a return authorisation. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.

2. QokoriHome support will resolve your return or exchange within 1-3 business days.

3. In order to process the refund in a timely manner, please be sure to send a return notification to QokoriHome with the following information:● Carrier name ● Tracking number ● For refunds, the refund will be processed within 3 business days from the date we receive your return package.

4. Refunds are expected to take up to 7 business days to be returned to your account. ●For exchanges, we will respond to your request within 3 business days. Once we receive your item, the new parcel will be dispatched within 3 working days and delivered within 5-7 working days.

Returns and Refunds

  • Thank you for choosing QokoriHome! We hope you have a pleasant shopping experience and are satisfied with your product. If you have any quality issues, we offer a free return policy. You may return your item within 14 days of the original purchase date for a full refund (please note that oversized items and non-quality items are excluded at this time). For oversized items, any damage must be reported within 2 business days of receipt, along with photos of the damage, shipping labels and outer packaging. Failure to report within this period will result in the goods being deemed to be accepted in the condition in which they were received and no returns, exchanges or compensation will be offered thereafter. You will need to contact us before requesting a refund, all unknown refund requests will not be authorised and approved.

  • Attention:Please keep the product in its original packaging. Returned items must be in original, saleable condition with proof of purchase. If the package is damaged, we will refuse a full refund.

  • How long does it take to get a refund?Refunds will be issued once the item arrives at our warehouse. Refunds will be credited using the same method as when you first ordered. Processing time is typically 3-5 business days.

Logistics Policy

---How long does delivery take?

Total delivery time = Handling time + Shipping time(excluding weekends, holidays and any unforeseen circumstances)

  • Processing time: 1 - 2 working days
  • Standard delivery time: 2 - 7 working days
  • We offer free shipping on all orders.

---What countries do you ship to?

US only.

We cannot deliver to the following areas: Hawaii US state,Alaska US state,Puerto Rico,Guam,Virgin Islands,American Samoa,Northern Mariana Islands,Palau Islands,Micronesia, Federated States of,Marshall Islands.